Term & Conditions

Payment
All prices are in New Zealand dollars and all major credit cards accepted via PayPal. You You don’t need a Paypal account to make a payment. Upon checkout you will be transferred to the PayPal website to make your payment securely and then redirected back to La Casa Alfajores once complete. Too easy!

Privacy Policy
We are committed to protecting your privacy. La Casa Alfajores does not pass on, sell, rent or otherwise provide your personal information, including email address and contact details, to third parties.

Shipping
We use New Zealand Post and we only deliver within New Zealand to a physical address. Please note that deliveries cannot be made to a PO Box address.  Parcels are shipped “signature not required” so the package will be left in your letterbox or front door to save you going elsewhere for collection.

Our shipping costs are:
Standard Delivery $10
Overnight Courier $15
Rural Delivery $12.50

Turnaround Times
As all alfajores are handcrafted to order, we need 1-3 days notice to create your products and ensure a fresh, high quality product and a timely delivery. If your order is urgent or of a large quantity requirements we would appreciate knowing about in advance. This will help us make sure 
that you get what you need when you need it. Please call us on (+64) 021 159 0128

Dispatch Times
Orders are sent Monday to Friday and exclude statutory holidays. Saturday delivery is not available. We will send you an email once your order has been dispatched which will include the tracking number to track your order’s progress.

Delivery Times
The delivery times noted below are the indicative timings advised by New Zealand Post. Orders are packed and dispatched in Wellington.
La Casa Alfajores cannot be held responsible for deliveries not made during this timeframe. Delivery times will be impacted by statutory holidays.

North Island Standard – Target of 2-3 business days
South Island Standard – Target of 2-3 business days
North Island Rural – Target of 3-5 business days
South Island Rural – Target of 3-5 business days

Overnight Courier – Next working day. For rural deliveries please allow two to three working days

Damaged/Lost Goods
We endeavour to ensure that our products arrive to you in the same excellent condition in which they leave our kitchen. We package our products carefully to protect them from any damage which may occur in transit. However we do not accept any liability for damage to goods which may occur once they have left our kitchen. We do not accept any return of purchased Alfajores by you and La Casa Alfajores does not accept any full refund or credit for your purchase.

If your order does not turn up in the expected timeframe, please use the tracking number to check on its status.
If your order is advised as lost in transit, please contact us so we can assist you.

Trademark and Copyright

La Casa Alfajores  has been filed as Trade Mark.

La casa Alfajores shall reserve the rights and authorities to which it is entitled under the Copyright Act. All images, graphics and content contained in this website is the intellectual property of La Casa Alfajores and subject to copyright. Any reproduction, publication, transmission or use of any of the contents of this website without the prior consent of La Casa Alfajores is prohibited. In addition, La Casa Alfajores brand logos, designs, collateral or information may not be used in association with any other brand, product or service without La Casa Alfajores’s written consent.

 

Changes to pricing & products 
Prices are subject to change without notice. La Casa Alfajores reserves the right, at its sole discretion, to change ingredients, packaging and included documentation. All orders are subject to availability.